Technical Support and Warranty

Technical Support

Whilst you are always free to contact the Retro-Printer team with your queries and suggestions, we encourage everyone to take part in the Retro-Printer forums and hold an open discussion so that others can learn from queries and solutions, as well as to help identify broader issues which might affect the Retro-Printer module and the single board computers on which it is running.

We have also started adding some How To guides on Youtube which will help you to get started.

The Retro-Printer software runs on a single board computer under Linux, and it is possible that issues might be related to the Retro-Printer Module itself, the particular single board computer you are using, the software we supply for collecting the data and converting it; or even an issue with the Linux kernel and drivers.  Therefore sharing problems and being open about the particular application you are using the Retro-Printer for, is essential.

If you come across an unsupported bit of equipment or printer type, then we are happy to work with you to resolve the issue, although we reserve the right to charge for the implementation of non-standard conversion software to handle printers which are not based on the Epson ESC/P2 or HP PCL printer code languages.

Warranty

All of our products are supplied with a 2 year no quibble warranty.  Should your device stop working during the warranty period, simply return it to us for testing and replacement / repair.  If you believe that it is a software issue, then please deal with it initially as a technical support issue (above), as we do not have access to a wide enough range of equipment and printers to be able to replicate the exact circumstances in which every customer uses the Retro-Printer.